April Matsui has more than 20 years of experience providing strategic guidance, project management, marketing communications and organizational change management services to retail, public sector, banking, technology and non-profit organizations. She is a versatile consultant who has helped organizations including the City of Seattle, Sound Transit and others to streamline operations, launch new programs, improve client servicing, adapt to change, and deliver employee training. Prior to becoming a consultant, April spent more than two decades in the banking sector.

April’s approach features a strong emphasis on mastery of project details, and on change management excellence as the key to successful project delivery. She holds a PMP certification, is certified in Prosci Change Management, and holds a Certification by the Institute of Cultural Affairs (ICA) for Facilitation and Strategic Planning Methods.

PROJECT EXPERIENCE:

• Sound Transit
• City of Seattle
• Verity Credit Union
• Girl Scouts of Western Washington
• Ideaon, Inc.
• HomeStreet Bank
• Columbia Bank
• Chase Bank
• Washington Mutual

EXPERTISE:

• Project and Program Management
• Business Process Improvement
• Organizational Change Management
• Customer Experience Management
• Strategic Planning and Consulting
• Meeting Facilitation
• Internal Communications Programs
• Digital Transformation
• Channel Readiness Programs

SAMPLE PROJECTS:

A recent Sound Transit project saw April coordinate and lead the development of high quality e-Learning training programs for multiple departments, including Safety, Records Management, Quality, Procurement Integrity, Information Security, and Communications. April’s scope included adapting classroom-based instructor-led training courses from each department into self-paced e-Learning deliverables – a challenge made complicated in some cases where little documentation existed for the original instructor-led course. April worked closely with business leaders and training specialists for each of the six projects, which ran concurrently and involved managing geographically dispersed team members. April established an efficient document sharing process, detailed project plan, on-going status report updates, a thorough review process, project organization and strong communication throughout each of the six projects.

At the City of Seattle April served as the Lead Senior Business Analyst launching a Member Self-Service Pension Portal for the Seattle City Employees’ Retirement System (SCERS). She drove portal design decisions to improve efficiency, overcome problems and meet the city’s business objectives for member self-service, while managing the deployment and testing to include a review of reported defects. April collaborated with the City’s Cyber Security consultant to ensure proper security controls including multi-factor authentication (MFA), and used e-Forms to automate key business processes. She developed use cases, test plans and test scripts; drafted portal verbiage, landing page text and Frequently Asked Questions (FAQs); and managed client communication for a smooth rollout of the project.

EDUCATION:

April holds a Master’s in Business Administration with a focus in marketing from Roosevelt University in Chicago and a Bachelor of Science degree in Marketing from the University of Illinois at Chicago (UIC). She is a certified Project Management Professional (PMP), is certified in Prosci Change Management, and holds a Certification by the Institute of Cultural Affairs (ICA) for Facilitation and Strategic Planning Methods.

April is a member of the Association of Change Management Professionals (ACMP) and of PMI – Puget Sound Chapter.