City of Seattle Permits Onit Management Consulting to Streamline Public Use Requests

SEATTLE, Wash., May 2023 – City of Seattle’s IT Division and Office of Economic Development recently leveraged Onit’s business process and organizational change management expertise to streamline the City’s special event permitting process. With 13 City departments and two State of Washington agencies involved in issuing permits for use of City streets, parks, and buildings, the organizers of festivals, marathons, farmers’ markets, and other activities often received their permits only a few days before their events, instead of two weeks in advance per municipal code. To prepare the City for digitization of the largely manual process and to support selection of the best IT solution, Onit used a Lean/Agile hybrid approach to map the process, document pain points, identify nearly 50 opportunities for process improvement, and create a framework to analyze and score potential solutions. This let the City substantially improve its current state and make a data-driven decision on the best approach for its future state.

The City of Seattle Office of Economic Development (OED) is committed to an building an inclusive economy in the City of Seattle. OED works at all levels of Seattle’s local economy to support small and micro-businesses; partner with neighborhood business districts; support creative business sectors and workers; partner with key industries that drive innovation, job growth and global competitiveness; and invest in the local workforce with an emphasis on young people, low-income, as well as un-and under-employed adults.

The City of Seattle Information Technology division is committed to building a best-in-class digital services delivery team. It is focused on connectivity and collaboration; flexibility; modernization and innovation; and reliability and sustainability.

Founded in 2013, Onit Management Consulting provides expert management consultants for roles in technical and business project and program management, organizational change management (OCM), ESJ / DEI program evaluation and management, Lean / Six Sigma process improvement, communications and more. Our business is solving our clients’ problems, and we are proud to count among our client list many of the Pacific Northwest’s leading commercial and government institutions including City of Seattle, King County, Tacoma Power, Seattle City Light, The State of Washington, Microsoft, Premera Blue Cross, Sound Transit, Puget Sound Energy, and more.