Charles L. Wells IV, Ph.D has more than 21 years of experience conducting global organizational change management initiatives ranging from organizational realignments to structured digital integrations. An expert in communications, training, statistical analysis, and leadership engagement, Charles has facilitated successful enterprise-wide implementations across a variety of industries, impacting close to 1,000,000 stakeholders and spanning six continents.

PROJECT EXPERIENCE:

• City of Dallas, TX
• Wayne State University
• Ivy Tech Community College
• Dow Chemical Company
• Sodexo
• Allied Domecq PLC
• Health Alliance Plan
• Micro Focus International
• Becton Dickinson
• Donaldson Filtration Solutions

EXPERTISE:

• Organizational Change Management
• Training Design & Delivery
• Communications Program Management
• Organizational Design
• Leadership Engagement
• Succession Planning
• Event Planning & Delivery
• Performance Evaluation
• Project and Program Management
• IT, GTM, CRM, HCM, M&A Implementations

SAMPLE PROJECTS:

On a recent project for Donaldson Filtration Systems observed Charles performed end-to-end Organizational Change Management (OCM) initiatives for a Microsoft Dynamics CRM implementation, which impacted more than 20,000 stakeholders across four continents. Charles conducted numerous discovery workshops (i.e. vision identification, stakeholder analyses, branding/communications, training, persona identification, etc.) to ensure the OCM strategy would allow for a successful transformation. Charles also led communications initiatives, focusing on stakeholder awareness and leadership engagement. In addition, Charles stood-up a Change Champion network consisting of more than 60 global leaders, and advised on the development of training materials for new processes and for the new CRM system. To ensure Donaldson would be able to maintain adoption after he left the project Charles incorporated a Center of Excellence, providing a centralized hub for the company’s burgeoning Dynamics expertise.

At Dow Chemical Company, Charles led the largest transformation project in the history of a global fortune 500 company. The project impacted more than 100,000 stakeholders across 15 different business units, and was focused on the merger between Dow Chemical Company and DuPont de Nemours, Inc. Charles was responsible for designing a comprehensive Organizational Change Management program that focused on leadership engagement, and communications support. Charles conducted numerous workshops during the implementation, including facilitating leadership understanding of the OCM process, resistance management, and stakeholder awareness. Through statistical analyses, Charles was able to locate barriers to adoption across the organization, such as the need to improve leadership engagement in specific business units, as well as identifying business units that were embracing the transformation.

EDUCATION:

Charles holds a Ph.D in Industrial/Organizational Psychology with a minor in Statistics from Wayne State University, and an undergraduate degree in Psychology from Morehouse College. Charles is a certified change practitioner in the Prosci® ADKAR methodology of Organizational Change Management and is a member of the Minnesota Change Management Network.