Orlando Noches has more than 20 years of experience providing services in project administration, finance management, IT support, quality assurance, and marketing technology. He has a strong track record in building relationships, and he leads cross-functional teams with a collaborative management style.

Orlando’s approach features an emphasis on problem solving, solid organizational skills, detailed analytics, and a relentless focus on goal setting and goal achievement to deliver projects on time and on budget. He has worked in roles including digital marketing project manager, project administrator, assistant controller, quality assurance engineer, and IT support. A common theme in his assignments was a mission to analyze service and performance deficiencies, recommend appropriate improvements, and develop solutions to optimize operational efficiency.

PROJECT EXPERIENCE:

• Microsoft
• ERIKS West
• Verizon Wireless

EXPERTISE:

• Process Improvement
• Project and Program Management
• Customer Relationship Management
• Team Building & Leadership
• Stakeholder Management
• Operations Management
• Data Analytics
• Technical Support

SAMPLE PROJECTS:

At Verizon Orlando standardized procedures to migrate VM9 premium market campaigns from AppNexus into Verizon’s sell-side platform, to increase impressions in their programmatic ads and reserved business. Orlando worked closely with backfill, data analytics and platform configuration support teams to define scope and collect requirements. He created a project plan and responsibility matrix to coordinate activities among resources and scheduled the Verizon team training plan to enable them to successfully book campaigns in their platform.

At Microsoft Orlando oversaw the launch of the Microsoft Service Agreement every year. This was a worldwide mandatory notification which featured complex language redirection technology to reach out to all users of Microsoft products and services. The project included the creation of campaign templates aligned with language or geographic area, and guidelines to streamline processes, all of which required rigorous quality assurance and risk management techniques to eliminate data list errors and ensure 100% reach to all users.

For ERIKS West, Orlando developed quality system documentation enabling the entire company to implement a corrective action preventive action (CAPA) system to identify and manage risks, and a continual improvement program to reduce customer returns. Additionally, Orlando engaged in audit efforts to successfully earn the company’s ISO 9001:2000 certification in 2006, subsequently increasing sales from $7M to $12M annually.

EDUCATION:

Orlando holds an MBA with emphasis in technology management from the University of Phoenix, and an undergraduate degree in Civil Engineering with a minor in management and evaluation of engineering projects from Universidad del Norte. He has a Project Management Professional (PMP) certification from PMI (Project Management Institute), a data analytics certificate from University of Washington, and he is a member of PMI.org.